Complaints Policy

Complaints Policy

At Berkeley Scott our ethos is to provide a service that exceeds the expectations of our workers and clients. We strive to continue to improve our services, therefore feedback is always welcomed. If you would like to raise an issue or complaint, we have put in place a procedure to follow, to ensure your case is dealt with in the most efficient way and handled by the right team. We aim to have all cases resolved at the first stage. If however, your case needs to escalate further, we have an independent team that will be ready to take up your case. 

If you would like to make a formal written complaint, you can contact our Quality Assurance team via email or by post: 
Berkeley Scott Ltd, 4th floor, 19-21 Great Tower Street, London, EC3R 5AR 



Upon receipt of your complaint, we will acknowledge your concerns in writing within 5 working days. Additionally, we aim to acknowledge, fully investigate, and duly resolve all complaints within 28 days. We understand the importance of prompt and efficient resolution and will make every effort to address your concerns within these timescales. 

Confidentiality and Transparency 

Throughout the complaint resolution process, we are committed to maintaining confidentiality and transparency. We will keep you informed of the progress of your complaint and endeavor to provide a satisfactory resolution in a timely manner. We value your feedback and are dedicated to continuously improving our services.   

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