Job: OPERATIONS MANAGER - 4* Hotel - North East

OPERATIONS MANAGER - 4* Hotel - North East
£28k - 35k per year


SALARY: £28,000 - £35,000 


Berkeley Scott are currently supporting one of our favourite clients in recruiting a passionate, committed Operations Manager for this site in the North East. 

Your New Employer

Our client is extremely well-respected in the luxury hotel market throughout the UK. They offer a genuine opportunity to progress your career in the luxe sector, and were well-known for looking after their Management population.

Their reputation in a very discerning guest base is unlike any other and as such will offer incredible provenance to anyone's CV!

Your New Job

As Operations Manager, you will be responsible for leading your teams in an accessible and progressive manner, using quality of guest experience as your yardstick by which all else is measured. For them, nothing should be too much trouble, and they should all be clear on the expectation of excellence in all things. You will be a strong leader and manager who is not afraid of making your own decisions, while at the same time leading from the front line alongside your teams and being gifted at getting them behind you and your idea of what constitutes a high-quality experience.

You will be very comfortable being a face of the business, always at hand for guests and ensuring the seamless operation of the hotel. You will handle the occasional complaint as well as going above and beyond to impress, while supporting your GM in all things operational.

Your communication both internal and external will be key to success here - You will manage all departments ensuring a smooth flow of information throughout and really be able to have an impact on the day-to-day running of the hotel as well as the overarching strategies behind it.

The Operations Manager at this property really is a very crucial part of the management team, and as such you will be able to make a name for yourself and become a valued and respected leader of the team very quickly.

Your Experience & Our Requirements

Ideally, you will have had a good level of experience in similar roles within 4* deluxe 5* properties.

You should be an accessible and friendly communicator who embodies efficiency while being able to let your personality shine and for whom going above and beyond the call of duty is second nature, and truly understand what fantastic service really means.

You should have time served in properties with high-level cuisine, extensive events and hospitality. 

If you are a candidate who is perhaps a little more junior than the role suggests, we may still consider your application – If you are sure you are ready to take that next step in your career and display a lot of loyalty in previous positions, we may also find you would be suitable.

Your Future As The Successful Candidate 

In return for your passion, commitment and dedication to excellence, you will be rewarded with a generous salary between £28,000 - £35,000 as well as some excellent benefits.

You will also have a rare chance to work in one of the hotel industry’s most well-respected companies who can offer you a real and genuine chance to progress – Any serious person at this stage in their career should want to include my client in their CV. Many have already gained a lot from working with them. You will too!

In order to ensure your enquiry with regards to this position is dealt with quickly, please send in an up-to-date copy of your Curriculum Vitae in a Word Document format. We regret that we are only able to respond to candidates who have been successful in being selected.

If this role does not fully match your needs please visit our website for similar opportunities or call us on 0113 246 2553.