Pizza Hut announces hospitality service apprenticeship

Restaurant group Pizza Hut will be helping aspirational young people who are wanting to get a headstart on their hospitality careers.

Pizza Hut has announced a new apprentice scheme, that specialises in offering top-quality service for its front-of-house staff. The scheme will see 100 people take part in the year-long project, that will see them fully trained in customer service. This will include how to properly speak to customers, learn key service rules, and offer high standards. Once completed, all apprentices will then receive a Guest Experience Intermediate Apprenticeship with Technical certificate, which will further enhance their prospects of securing future hospitality jobs.

If the project is deemed a success, it will be rolled out to all 330 restaurant chains across the country in 2014.

Kathryn Austin, HR director of Pizza Hut Restaurants UK said: “Our change journey to date has meant an enormous investment in the training and engagement of our employees. This apprenticeship is an industry first, and demonstrative of the authenticity and belief in people that is at the core of Pizza Hut.

“Too often hospitality is overlooked as an industry with progression possibilities – these new apprenticeship schemes will help our employees earn skills and responsibilities that will facilitate their next step up the career ladder, while giving them the freedom to deliver sincere, heartfelt service.”

This news follows the recent announcement by Barclays Corporate Banking’s Job Creation Survey, which highlighted that 31 per cent of hospitality businesses had taken on apprentices in 2012, whilst an extra 44 per cent were planning to do so in the next year. The latter figure is the highest among any sector in the UK. In total, 27 per cent of businesses across all sectors were planning apprenticeships for 2014.

This particular scheme is being both developed and delivered through a joined partnership with EDI and Tribal.

Berkeley Scott is a specialist recruitment agency providing hospitality employment solutions.