Marriot and Accor named among the world’s best employers

Hotel groups Marriot and Accor have been named among the 25 best places to work anywhere in the world as part of the largest global annual study of workplace excellence.

Marriot came in sixth on the World's Best Multinational Workplaces list, compiled by the Great Place to Work Institute, while Accor was ranked 19th.

Antoine Recher, global chief of human resources at Accor, claimed that inspiring and motivating staff is perhaps more important in hospitality employment than in any other sector.

"Hospitality is a profession rooted in human contact, but it also is a passion," he said.

"This is essential for us to make sure our employees feel proud and trusted. Being constantly in relation with our customers, they are the leading drivers of our success internationally."

According to Mr Recher, Accor’s human resources policies are based on values that federate employees, such as professionalism, recognition, diversity, social dialogue and respect.

"Today we are very glad we contributed to the credit of these values as being ranked in this list of the 25 Best Workplaces in the World," he added.

Accor was the first hotel group to create its own corporate university, the Academie Accor, in 1985.

It also places a strong focus on developing talent within its existing workforce and has set a target of 75 per cent of hotel general managers developed through internal promotion by 2015.

Meanwhile, David A Rodriguez, Marriott's executive vice president and chief human resources officer, explained that the company's hotel recruitment strategy focuses on a number of core values: put people first, pursue excellence, embrace change, act with integrity and serve our world.

“Practising these core values every day starting with the top management ensures the commitment and active participation of everyone in the company," he said.

"A great workplace generates the inspired customer service that builds customer loyalty and an emotional connection to our brands."

Berkeley Scott is a specialist recruitment agency providing hospitality employment solutions