Skills council People 1st has announced that it will be hosting a free customer service training session at its new headquarters next month (October 2013).
The session will be held at Hospitality House on October 17th, and those in hospitality jobs will be able to enjoy both a tour of guild's new training hub before it officially opens to the public and also learn how their business could benefit from high-quality customer interaction. The curls ‘Training Solutions on the (Hospitality) House’ session will be headed by staff and volunteers from the London 2012 Olympics, while there will also be a presentation given on the WorldHost customer service training programme, Apprentice 1st and other training solutions available.
People 1st managing director Sharon Glancy said that customer service still remains a "major issue" for businesses in the sector, with 88 per cent of firms saying that it will be the most important aspect to focus on over the next five years. Furthermore, the market is currently facing a major shortage of managers skilled in customer interaction.
Ms Glancy added: "While lots of businesses recognise that apprenticeships are a key route to filling that gap, identifying the right solution for your business can be a challenge. That’s why we developed both WorldHost and Apprentice 1st and this event is a great opportunity for employers to find out how they can use these solutions to develop their staff and grow their business."
Hospitality House is located in East Finchley in the north of London. The event will take place between 13.30 BST and 17.00 BST.
To book a spot on the session, and for more information on the scheme, visit here.