Five steps in the hotel sector: From bellboy to boss

There is no denying that progression is a key positive aspect of hospitality careers. If you work hard and show dedication, it is easy to carve a career pathway for yourself. One such sub-sector is hotel management, with communication and organisation skills being a main imperative if you are wanting to climb the jobs ladder. Follow these five steps and you may find yourself on your way to greatness.

A is for attitude

The first thing to consider is that you should never be afraid to start from the bottom. Everyone has to start from somewhere. Ask your current hotel manager and you can be sure that they had probably started off as a receptionist, hotel representative, cook or waiter. These entry-level positions will be a perfect opportunity to gain valuable experience and have a true insight into how a business operates. Having this perfect attitude, and always being eager to progress, is what will set you apart from your fellow colleagues. Word of the day: patience.

B is for budgeting

As a hotel manager, you will be responsible for separating departmental funds, setting rates for the rooms, putting in place menu prices, dealing with suppliers, estimating expenditure costs, and signing off any purchases. As a manager, it will be your responsibility that the hotel is still making a decent profit whilst all customers are still having a great experience in your hotel. Therefore, your maths skills have to be top notch. There are multiple numeracy courses available if you feel like you need to brush up on your addition and fractions.

C is for communication

This is probably the most important skill on this list. Managers will have to engage staff members, greet customers and make phone calls on a daily basis. Most particularly, you will also be the person customers will want to see when they want to make a complaint, and so it is an imperative that you know how to communicate efficiently. This skill will undoubtedly be developed through your years of experience in the sector, but if you are one to shy away from personal interaction, you should consider if management is  really suited to you or not.

D is for design

Organisation. Organisation. Organisation. You get the picture? You will be in charge of every operation under the roof and so you need to make sure that you can organise your affairs well. The various sectors that you will be in charge of include reception, the concierge, guest services, reservations, housekeeping, entertainment, catering, security and engineering. Do note that your responsibilities may not just be limited to these departments. Furthermore, depending on how large the workforce is will also determine your employer responsibilities. Moral of the story? Be organised so you can control all aspects of the site.

E is for education

Whilst years of experience may get you by, nothing beats having formal qualifications. Colleges and universities will offer courses anywhere between a year and four years, full- or part-time, meaning you can achieve NVQ Level 3 status. There are so many options available to you, so be sure to fully research online beforehand.

Learn your ABCs and progress on the way to being a top hotel manager. That, and a whole load of sucking up in the process.

Berkeley Scott provides specialist advice and support to help you find hospitality jobs.